"10 Musts in Customer Service"

Effective Business Writing - March 4 & 5, 2014

BENEFITS OF THE COURSE

• Applying correctly the principles of 5 C’s in business writing.
• Writing your letters, reports, etc. in a more organized manner.
• Becoming reader-friendly and ethical in your writing.   
• Using simpler and more appealing words.
• Increasing your confidence and speed in writing.
• Creating the impact you desire towards your customer.

• Experiencing fun while learning!

TOPICS

How are You as a Writer?

Writing with Correctness

Writing Effective and Complete Sentences

Writing Clearly and Concisely

Writing with Courtesy

Achieving Power in the End

When     March 4 & 5 (8a.m. -  5p.m.)

Where     The Prestige Tower Ortigas Center, Pasig City

Fee            P 7, 500 plus VAT 

Discounts / Promos         

• * Early Bird: 10%
• * Special Group Discount: 2 + 1 FREE
• Regular Group Discount: 3 + 1 FREE

* Pay at least 50% down payment on or before December 20, 2013.     

Course fee is inclusive of course manual, pen, notepad, certificate, directory, buffet breakfast, buffet lunch,  p.m. snacks, & coffee.

Other Public Programs:
Effective Supervisory Skills Training - January 14 &15  
Customer Service the Extra-Mile Way! - February 18 & 19

                                                                                                             "We may also customize in-house learning programs for you."

IN-HOUSE LEARNING PROGRAMS

Presentation Skills at its Finest

This program aims to develop and improve your ability to express yourself more confidently and competently; your ability to speak clearly and persuasively; and your ability to influence and persuade audience. This training helps you to manage your anxiety in speaking and acquire techniques in handling difficult presentation situations.

Customer Service … the Extra-mile Way

This training provides you the desired mindset, attitude, knowledge, and skills of a true professional service provider who can consistently provide a delight level of service to its customers.

Supervisory Skills Development

This program is designed to help first line managers understand, appreciate, and become more skillful in handling their tasks and responsibilities as supervisors. It provides desired perspectives and real life cases on supervision and management, and inputs in handling employees and production.

Business Writing Skills

This program helps the participants learn and apply the techniques in writing correct, concise, complete, clear, and courteous business letters and documents. The participants learn how to compose “reader-friendly” letters, and apply correct grammar in writing.

Oral Communication Effectiveness

This drill-heavy training helps trainees enhance their confidence in communicating orally. The participants are able to exhibit improved voice quality and projection; and demonstrate proper speech delivery and ethics during business conversations.

Overall, the participants become smarter in presenting their ideas. They manifest influence, persuasive power and appeal in speaking.

Developing Leadership Skills

This program provides easy-to-follow techniques that supervisors and managers can readily apply to their people management. It helps to harness the potentials of every supervisor and manager towards inspired workforce/team.

The participants acquire deeper sensitivity on the uniqueness of individuals, and gain solid basis on the use of leader-power. The trainees display competence in communicating with various levels. Also, they become competent in handling counseling session.

Work Attitude and Values Enrichment

This learning adventure helps the participants explain why work attitude and value clarification is important in the workplace. This enables them to identify attitudes and values that create positive reinforcement and impact to work. As a result, participants manifest pride and sense of belongingness to the company and improve their productivity.

Strategic Planning

This program emphasizes the importance of organizational planning to business. It enumerates the factors affecting the survival of the organization. It presents the key processes involved and the primary factors to be considered in making a sound strategic plan. The produce is a well laid out strategic plan of the organization.

Training for Trainers

This learning experience provides a thorough understanding on the impact of training to organizational effectiveness. It presents intensive drill on how training needs are identified; how to write a good learning design and session plan. The trainers gain smart ways in choosing effective and appropriate learning methods; easy-to-follow tips on how to prepare training evaluation sheets. Also, they acquire skills on how to deliver appealing training presentations.

Revving Up Your Team’s Spirit and Performance (Team Building)

This program involves physically challenging group exercises that aim to achieve psychological transformation and to provide inspiration to work in dynamic teams. The learning adventure centers on personal development to ensure the observance of elements of a dynamic team. The learning clarifies issues, conflict, hang-ups, and confusions that bring about trust, respect and dynamism to the team. The participants experience joy, thrill and relaxation. It enhances pride and commitment to the team and to the company. 

What Every Smart Supervisor Should Know?

For inquiry call Lenny 
at 952-4762 / 468-6163 Hotline: 666-8903